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1.3

Unfortunately, tonight we had to deal with a very unprofessional manager (Kimberly Mosley) at the west Carrollton cinemark in Dayton Oh. Her son came into the theater stumbling around, and took his seat.

We noticed 3 guys had 6 seats blocked off. To the right of us there were some talkative kids, and we ignored it, as you could still watch the movie. Well Kimberley's son Dallas felt like he should shush the kids, and it did not work. He proceeds to text his mommy (Kimberly Mosley) the theater manager to come into the theater.

She does just that, and we notice he points behind him towards us, and not where the noise is coming from. She comes up with her finger pointing at my kids (wrong already) she thens tells them they were loud, and she would kick them out. Well I got up as the parent, and told her the information she received was wrong, and the noise was not us. She then kicked us out.

She was very unprofessional, and only came into the theater to remove us for her son. I do not think that was the proper protocol, as she barged her way upstairs without security with her.

Reason of review: Poor customer service.

Monetary Loss: $85.

Preferred solution: Explanation on proper protocol for removing patrons. Explanation as to why Kimberly Mosley at the West Carrollton theater in Dayton Ohio chose to stick her fingers in mine, and my children's faces, and refused to listen to us correct her about the real is.

Cinemark Pros: Enjoying a movie.

Cinemark Cons: Rude managers.

Location: 195 Mall Woods Dr, Dayton, OH 45449

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