Cinemark Reviews
Cinemark Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cinemark has a 2.5 star rating based on 44 customer reviews. 40% of users would likely recommend Cinemark. Consumers are mostly dissatisfied, citing mixed experiences across locations.
Key Takeaways for Future Customers
- Expect variable theater cleanliness and staff performance.
- Memberships and subscriptions can be disputed; monitor charges closely.
- Customer service response times and account access may be inconsistent.
Negative Feedback / Risk Areas
- Frequent customer complaints about refunds and billing errors.
- Issues with canceled memberships still being charged and blocked website accounts.
- Poor handling of disruptive guests and unsanitary conditions at some locations.
Positive Feedback
Customers praise friendly employees, enjoyable movie experiences, and occasional prompt resolution and refunds.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cinemark has a 2.5 star rating based on 44 customer reviews. 40% of users would likely recommend Cinemark. Consumers are mostly dissatisfied, citing mixed experiences across locations.
Key Takeaways for Future Customers
- Expect variable theater cleanliness and staff performance.
- Memberships and subscriptions can be disputed; monitor charges closely.
- Customer service response times and account access may be inconsistent.
Negative Feedback / Risk Areas
- Frequent customer complaints about refunds and billing errors.
- Issues with canceled memberships still being charged and blocked website accounts.
- Poor handling of disruptive guests and unsanitary conditions at some locations.
Positive Feedback
Customers praise friendly employees, enjoyable movie experiences, and occasional prompt resolution and refunds.
Media from reviews
Marshalltown, Iowa
Bad decisions
- - Bought tickets, canceled within an hour, and did not receive a refund.
- - Cannot reach a real person and will not use this company again.
Bought tickets an hour later I had to cancel and I never got my refund. I am super upset and will never go through this company again.
Can't find a real person to talk to and realistically it should be illegal for a company to just take your money.
I dont know what to do from here. But I know i will never again buy movie tickets online with this company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerKeep getting automated service which can't help me. I need to speak to a person.
- - Automated support couldn't resolve issues; I needed a human agent.
- - Waiting for a callback and frustrated with AI-based customer service.
I was listening to whole music the whole time. I got an automated service which wanted me to talk to it but it could not resolve my issue so I needed to talk to a person.
While the whole music played, a system came on to express that it could say my place with a call back. So now I have to wait for the call to come through.
I'm getting quite irritated with this company and their customer service! Everything that has a problem cannot be resolved using AI and these companies better get with it if they want consumers to continue spend their money!
Preferred solution: I want the perks I'm entitled to as a movie club member
Newark, Delaware
Where are all my movie credits
You take my money every month and give me 1 ticket when I should have about 8 to 9 hundred dollars' worth of credits. Where are my credits? I've been paying since before the movie happened.
- There no one to speak too the membership is a fraud
Preferred solution: Full refund
User's recommendation: Don't get the membership. It's a rip off
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDisruptive Guests
- - •Disruptive guests talked, yelled, sang, used phones, and reenacted scenes.
- - •We reported twice; security spoke but continued and left trash.
I unfortunately wanted to report an issue during the Wicked showing tonight. My boyfriend and I were seated next to two guests who were extremely disruptive talking full voice, yelling, singing, using their phones on full blast, and even reenacting scenes.
We reported them twice.
Security came the first time but didnt speak to them, and the guests only stayed quiet while security stood there. As soon as the employee left, they started right back up. My boyfriend politely asked them to keep it down and we got ignored and they continued being loud. We reported it again, and although the employee gave them a verbal warning, the behavior continued.
They also left a huge mess behind (spilled popcorn and trash all over their seats).
The situation completely affected our experience and we didnt get to enjoy the movie. It didnt feel like the staff handled the issue effectively.
I wanted to report this so it can be addressed. Thank you in advance.
- Plays awesome movies
- Do not take disruptive guest reports seriously
Preferred solution: Full refund
User's recommendation: Keep bothering the staff and reporting disruptive guests so that you don’t have to put up with their behavior for the entirety of the movie and ruin your experience.
Houston, Texas
Displeased w mgr at ***
- - Pacapop popcorn to go was half-filled and salty.
- - Returned at 9:30 AM; manager refused a fresh bag and gave me an employee's small bag.
yesterday i bought Pacapop popcorn to go realized half filling was right out of popped pan when arriving home was loaded w salt, returned today w/bag at9;30 am manager refused to giveme fresh bag but gave me employees small bag and i left yesterdays large bag to despos
e, very incinsiderate of this young mgr lacked maturity and PR wisdom
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rancho Mirage, California
Trashy and disgusting. Rude manager and employees.
- - The theater was dirty with trash overflowing in screen 1.
- - Staff were inattentive; the manager kicked us out for taking photos and we won't return.
I called corporate office twice. I've left messages and emails regarding the management at the river Rancho mirage, CA location but no responses or replies.
It's very sad that corporate does not care what is going on. We will not go to their movie theaters ever again.
The customer service use to be great. It use to be the only movie theater we would go to. I even met my friends here. Well after this last Saturday, I WILL NEVER GO BACK.
Not only was the staff discourtious, lazy, and not working, but the General Manager, Brian Steven's, was THE worst manager I have come across in my years of law enforcement and business. 30 minutes prior to our movie starting, these young 5 employees decided to congregate in the open, front area, beyond the ticket person, in the theater screen area before the hallway, outside screen #1. They were laughing, playing, and talking, as the carpets under them and around them were filled with trash and popcorn all over the floor. This was the worst I have EVER seen this place.
It looked as if none of these 5 had cleaned any of it all day long. We were due for a movie to start on 30 mins and our theater was trashed. Yes I have photos and I was kicked out for taking photos of the work they were not doing, which says alot about their management and staff. Theater #1 had trash overflowing from the trash can, piled high, and overflowing onto the floor beneath it.
This trash can inside screen #1 was so bad that you could tell this was not from just the screening before. Which tells me these 5 employees are not being monitored and that the manager isn't doing his job and promotes non-working activities and socialization. Brian, never listened to our side. Instead, he kicked us out of the theater saying we could not take photos for evidence to provide to his Corporate Office.
This tells me he is aware of what is happening and does not want Corporate to know. Shame on him and shame on these 5 that are getting paid to do a job and not doing it. We tried asking the front desk for help and the young female there ignored our requests and said they were busy. We showed her a picture of them not being busy and she reported us for taking the photo.
Quite concerning. We will not go back Brian, but now people will know the truth.
Thank you for throwing out good customers. We won't be back to your trashy place.
- Great location
- Extremely filthy and rude management and staff
Preferred solution: Correct how you as manager and your employees treat your customers. Photos are allowed as long as we are not recording movies. Know your city ordinances and laws. It's a public place. If you don't want photos, then clean your establishment.
User's recommendation: Don't go
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExceptional customer service
- - Lalmeida at the concession stand was polite.
- - Walter at the ticket counter was knowledgeable and greeted us.
- - The staff were exceptional; we will return.
Myself and a friend went out to went to the movies and we we got to the concession stand a young lady name Lalmeida was so very polite and made sure we were taken care of and Walter the guy that took our ticket is very knowledgeable as well always greeted with a smile as well as the rest of the staff there at 5150 international cinemark theather . We will continue to go to this theather because every staff member are exceptional.
- Exceptional customer service the entire staff
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCommunication with cinemark
- - I reported via the online form but got no response.
- - I reported again, received an automatic reply, and the refund is confirmed.
I initially reported through the online form, but since there was no response at all, and I was quite frustrated, I decided to use Pissedconsumer.com. Immediately after, I reported again through the online form, and I quickly received an automatic reply.
Despite it being the weekend, I then received a direct email from customer service promising a refund and to negotiate with the relevant management team to resolve the issue.
The refund has already been confirmed. I look forward to seeing if the problem is resolved next time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Haderslev, South Denmark
Unsatisfied
Haven’t heard a word from them.
They are not replying on mail. Block people for no reason and wont help unblock when asked to do so.
Is anybody there? Ever?
- - Calls were made across days seeking help.
- - Each call had long holds with no one answering.
- - Greeting says help is coming, but no one answers.
Several calls made on multiple days to get assistance. Extensive hold times(over 40 minutes each call) and nobody answers.
You only get a greeting saying someone will be with you but nobody ever answers the line. Very frustrating especially after trying several times a day for multiple days.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Issue Resolved
- - Cinemark emails blocked all links and showed a large X when any link was touched.
- - Replying to the email used a dead address, blocking support.
Company fixed the issue and I have been provided with apology. Problem eliminated
For some unknown reason, adverts via email from Cinemark, once received contained links that were all blocked. A huge X appeared if any link on the Cinemark advertisement was touched.
Also if one tapped Reply, that prompted a dead email address. So it was impossible to address problem thru cinemark.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeing blocked from the website for some unknown reason
- - Trying to access Cinemark's site but it's blocked with no explanation.
- - The user wonders why they are blocked and what was done.
I am trying to get on the website of Cinemark, but it keeps saying I've been blocked for some reason, and I don't know what and why it says that. Is there something that I did or something that it thinks that I didn't do?
Preferred solution: Unblocked on the website
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lancaster, California
Cinemark’s dirty theaters
- - The theater room was very dirty with trash on the floor and seats.
- - Trash was under cupholders, and attendants did not seem to do their job.
Really, really bad experience with the cleanliness of the theater room. There was trash on the floor, on the seats, under your cupholders. It just looked like theater attendants were not doing their job!
Preferred solution: Full refund
User's recommendation: Better cleanliness!!!!!
Houston, Texas
Refund
- - Paid for popcorn and an icee at the wrong location online.
- - Was told to call within 30 minutes for a refund but was on hold over 30 minutes.
i paid for popcorn and an icee at the wrong location online. I was told i had 30 minutes to call customer service for a refund, i was on hold for more than 30 minutes i would like my money back please
Charge on my credit card
I have two chargers on my credit card but I didnt go to a movie or use any of your services.
904-228-****
Chrisjohnslegal@***.com
4-25-25 $18.20
4-25-25 $13.92
Chris Johns
Difficulty making your website help me pause my Account…tried for 2 days b4 calling Customer Service. Response was “too late. You’ve already been charged!” Is that Customer Service?
Explained in full above not going to repeat all that information as it was already stated above and I am not happy
Companies Similar to Cinemark
Regal Cinemas
“I sent an email to you guys days ago when it says you will take up to 24-48 hours. What it said was that...“
AMC Theatres
“amc 12 myrtle beach my family purchased tickets through fandango for an amc showing, using valid...“
Atom Tickets
“I ordered the ticket for seat J1 and it gave me (N) 17. That's not the seat that I wanted. Can you...“
Showtimes com
“On Showtime Extreme at 19:15 on 3/3/2026, there was the wrong title for the movie that I watched, Pet...“
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation